Terms and conditions

Last updated: 5 November 2026

These terms apply when you use the Lumex Enterprises website or Android app, or place an order with us. By using our store or placing an order, you agree to them.

1. Your account

You must be 18 years or older to place an order. Please give correct details and keep your password safe. You are responsible for what happens under your account.

2. Products and prices

Prices are in Indian Rupees. Product photos are for illustration, and pack weights and sizes are as stated on the product. We may change prices at any time, but the price shown when you place your order is the price you pay. If we find that a price or product detail was shown wrongly, we may cancel the order and refund anything you have paid.

3. Orders

Placing an order is a request to buy. We confirm it after checking that we can deliver to your PIN code and that the product is available. We may refuse or cancel an order, for example if the address cannot be served, the order looks fraudulent, or earlier orders were refused again and again.

4. Payment

You can pay online (UPI, debit and credit cards, netbanking) or choose cash on delivery (COD).

Online payment: you pay the total shown at checkout (items and shipping) when you place the order. Online payments are processed securely by Razorpay (Razorpay Software Private Limited) on its own payment page. We do not see or store your card, UPI or netbanking details. Your order is confirmed once Razorpay confirms your payment. If money is deducted but your order is not confirmed, we will confirm the order, or the money is returned to the original payment method within 5 to 7 working days.

Cash on delivery: you pay the courier the total shown at checkout (items, shipping and the COD fee, currently ₹40) when the parcel is delivered.

5. Shipping and delivery

Please see our Shipping policy. Delivery times are estimates, not guarantees.

6. Returns, cancellations and refunds

Please see our Returns and refunds page.

7. Bulk orders

Very large orders (currently above 50 kg) are quoted separately. The price, freight and delivery time are agreed with you before the order is confirmed.

8. Using the products safely

Follow the instructions on the pack. Keep the product away from children and avoid contact with eyes. We are not responsible for harm caused by using the product in a way that is not described on the pack.

9. Fair use of our website

Please do not misuse our store, try to break into it, place fake orders or copy our content without permission.

10. Our responsibility

As far as the law allows, our responsibility for any order is limited to the value of the products ordered. We are not responsible for delays or losses caused by couriers or events outside our control.

11. Governing law

These terms follow the laws of India. Any dispute will be handled by the courts at Jodhpur, Rajasthan.

12. Changes

We may update these terms from time to time. The “Last updated” date at the top shows the latest version.

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