Shipping policy

Last updated: 5 November 2026

We ship Lumex detergent from Jodhpur, Rajasthan to most PIN codes across India through trusted courier partners.

Check delivery before you order

Add items to your cart, enter your PIN code and tap Check delivery. You will see whether we deliver to your area, the shipping charge and the estimated delivery time before you place the order.

Dispatch time

We usually hand your parcel to the courier within 1 to 2 working days after your order is confirmed.

Delivery time

Delivery usually takes 2 to 7 days after dispatch, depending on distance. Nearby cities are quicker. Remote areas, the North-East and Jammu & Kashmir can take longer. The estimate shown at checkout is our best guess, not a guarantee.

Shipping charges

Shipping is calculated from the weight and size of your parcel and your PIN code. It is shown at checkout before you place the order. If you pay online there is no extra fee. Cash on delivery orders also carry a COD fee (currently ₹40). The total you see at checkout is the total you pay: online when you place the order, or to the courier on delivery for cash on delivery. Shipping can be a little lower for online payments, and checkout shows the exact amount for each choice.

Track your order

You can track your order from the moment you place it. Log in, open your account (tap your name at the top), go to My orders and tap Track. You will see where your order is and a list of every step, newest first, such as order placed, invoice ready, courier booked, picked up, in transit, out for delivery and delivered. Your invoice is ready at the same time as your order. Once the courier is booked you also get a tracking (AWB) number. The courier may also send you SMS or email updates.

Please give a correct address

Enter your full address (house or flat number, street, area and landmark), the right PIN code and a mobile number that is switched on. The courier may call you before delivery. If the address is wrong, or nobody receives the parcel after the courier's attempts, the parcel returns to us and we may contact you to send it again.

Check your parcel on delivery

If the outer packing looks damaged, opened or leaking, tell the delivery person and message us within 48 hours with photos. See Returns and refunds.

Large and bulk orders

Very large orders (currently above 50 kg) are shipped by arrangement. Send a bulk quote request from your cart or email us, and we will reply with the price and delivery time.

Delays

Weather, strikes, festivals or courier problems can cause delays that are outside our control. We will help you follow up with the courier.

Contact us